Frequently Asked Questions

Our store is at 150 Olojo Drive, Alaba International Market, Ojo, Lagos. You are welcome to visit Monday to Friday 9:00 AM to 6:00 PM and Saturday 9:00 AM to 4:00 PM (closed Sunday). Our main showroom is being completed. If you are coming for a particular piece, message us on WhatsApp first.

Yes. We deliver across Nigeria, including Abuja, Port Harcourt, Ibadan, Enugu, Benin City and other major cities. The delivery fee depends on your location and our logistics partner's rates, and we send you the exact fee to confirm before your order is processed. Payment on Delivery is available on eligible orders within Lagos.

See our Shipping & delivery page

Yes. We handpick our furniture from trusted makers abroad and inspect every piece on arrival before delivering it. MV Styles is an importer and retailer, not a manufacturer.

Yes. MV Styles Interior Furniture is operated by MV Styles Interior, a business name registered with the Corporate Affairs Commission (CAC) of Nigeria, Business Name Registration No. 7304785.

Some pieces do not have a fixed price because their cost changes with the market and your order. Tap Request a quote on the product page and we will send you today's price on WhatsApp.

Often, yes. The note under a product's price says what the price includes, for example "Includes the matching wardrobe". Where a product shows a button such as "Bed frame only? Ask for price", tap it and we will give you the price for that option on WhatsApp.

Yes. Customers in the UK, US, Canada and elsewhere can order for family, a property or a project in Nigeria. We confirm availability, price and the delivery cost before you pay, then you pay online by card through Paystack, by bank transfer, or someone in Nigeria can pay for you. We coordinate delivery with the person receiving it.

Read our guide for ordering from abroad

Placing an order is simple:

1. Browse our products and add items to your cart
2. Click the cart icon and review your items
3. Fill in your delivery details (name, phone, address)
4. Choose your payment method (Paystack, Bank Transfer, or Pay on Delivery)
5. Submit your order request
6. We'll confirm your order via WhatsApp or phone call
7. Once confirmed, proceed to payment

Note: All orders require manual confirmation before payment to ensure availability and accurate delivery details.

Before Confirmation: You can modify or cancel your order request anytime before we confirm it.

After Confirmation: Contact us immediately via WhatsApp or phone. We'll try our best to accommodate changes, but this depends on the processing status.

After Payment: Cancellations may depend on the processing status. Please see our Order Cancellation Policy.

We strive for accurate photos, but slight color variations may occur due to:

• Your screen settings and brightness
• Lighting conditions in photos
• Natural variations in materials (wood grain, fabric texture)

If you're unsure about a color, please contact us for more photos or ask us for more detail before you order.

Our furniture is imported and comes in the standard sizes and colours shown in each product listing. We don't offer made-to-measure alterations or custom finishes on catalogue items.

If you need something that isn't in stock, contact us — we can sometimes arrange a special order. Any special or made-to-order item is confirmed with you (including price and lead time) before your order is processed, and such items can't be cancelled once procurement has started. Otherwise, we recommend:

• Browsing our full catalog to find the perfect match for your space
• Checking product dimensions carefully before ordering
• Contacting us if you need help finding a specific style or size
• Viewing multiple angles of products in our photos

Need assistance? Contact us and we'll help you find the best furniture options for your needs:

• WhatsApp: +2348139255371
• Phone: +2348139255371
• Email: [email protected]

Delivery timing depends on your location, the item and our logistics partners. We confirm the delivery details with you when we process your order.

For deliveries within Lagos we also offer Payment on Delivery on eligible orders and selected products.

See our Shipping & delivery page for full details.

Delivery charges are not fixed. They depend on your delivery address and, for orders outside Lagos, the logistics provider's rates.

• Within Lagos: fees vary by location and the items ordered.
• Outside Lagos: we verify the cost with our logistics partners and send you the exact fee before processing your order.

Your order only proceeds once you have confirmed the delivery cost. Full details on our Shipping & delivery page.

Yes! We provide assembly on delivery for some items.

If you'd like assembly, tell us your requirements when you place your order and we'll confirm what's available for that item and any applicable fee before your order is processed.

We keep you updated throughout the delivery process:

1. Order confirmed via WhatsApp/SMS
2. Packaging and dispatch update
3. Dispatch notification with an estimated delivery date
4. Delivery team contacts you on delivery day

You can also check your order status anytime by contacting us with your order reference number.

We accept multiple payment methods for your convenience:

• Card Payment: Visa, Mastercard, Verve (via Paystack)
• Bank Transfer: Direct transfer to our account
• USSD: Dial your bank's USSD code
• Pay on Delivery: Cash or POS payment when we deliver
• Installments: available on larger orders — contact us on WhatsApp to discuss

All online payments are secured by Paystack.

Absolutely! Your payment security is our priority:

• We use Paystack, Nigeria's most trusted payment gateway
• All transactions are encrypted with 256-bit SSL
• We never store your card details
• PCI DSS compliant payment processing
• Instant payment confirmation

Your card information goes directly to Paystack - we never see or store it.

Yes! We offer payment options for larger orders.

Contact us on WhatsApp to discuss the options available for your order.

If your payment fails:

1. Check if funds were debited from your account
2. If debited, wait 24 hours - it will auto-reverse
3. Try a different payment method or card
4. Contact your bank to enable online transactions
5. Contact us if issues persist - we'll assist you

Pro Tip: Ensure your card has sufficient funds and is enabled for online payments.

Returns are accepted only within 48 hours of delivery, and only if the wrong item was delivered, the item arrived damaged, or it has a manufacturing defect.

To request a return, provide:

• Your order number
• Clear photos or video of the item
• A description of the issue

Custom-made and assembled items are not returnable.

See our full Return Policy for details.

Yes! All our products come with a limited warranty against manufacturing defects.

Unless otherwise stated on the product page, the warranty period is 6 months from the date of delivery. As an importer and retailer, MV Styles does not manufacture the products sold here; claims are assessed case by case.

Not covered: normal wear and tear, cosmetic damage after delivery, misuse, accidents, and improper assembly.

Report damage immediately upon delivery:

1. Inspect items before signing delivery receipt
2. Take clear photos of any damage
3. Note damage on delivery receipt if possible
4. Contact us within 48 hours via WhatsApp: +2348139255371
5. Send photos and order reference number
6. We'll arrange replacement or repair

Important: Do not assemble damaged items — this may affect your claim.