Returns, warranty & cancellations

Please review these policies carefully before making a purchase.

Last updated October 2026

Returns & refund policy

At MV Styles, we are committed to delivering quality furniture products. Due to the nature of furniture items, please review our return and refund policy carefully before making a purchase.

Eligible returns

Returns are accepted only under the following circumstances:

  • The wrong item was delivered.
  • The item arrived damaged during delivery.
  • The item has a manufacturing defect or defect attributable to the original manufacturer.
  • The issue is reported within 48 hours of delivery.

To initiate a return request, customers must provide:

  • Order number.
  • Clear photos or videos of the item.
  • A description of the issue.

Non-returnable items

The following items are not eligible for return or refund:

  • Custom-made or made-to-order furniture.
  • Furniture that has been assembled, modified, or altered after delivery.
  • Furniture damaged through misuse, improper handling, negligence, or normal wear and tear.
  • Clearance, promotional, discounted, or special-order items unless defective upon delivery.

Inspection and approval

All return requests are subject to inspection and approval by MV Styles. Returned items must be in the same condition as delivered unless the return is due to a delivery error, transit damage, or a verified defect.

Refunds

Once a return is approved and inspected:

  • Refunds will be processed using the original payment method where applicable.
  • Approved refunds may take 3–10 business days to reflect, depending on the payment provider.
  • Delivery charges are non-refundable except where the return results from our error.

Exchanges

Where available, approved returns may be exchanged for a replacement item of equal value or applied as store credit.

Furniture warranty policy

MV Styles offers a limited warranty on eligible furniture products against defects in materials or workmanship supplied by the original manufacturer. As an importer and retailer, MV Styles does not manufacture the products sold on this website. Warranty claims are assessed on a case-by-case basis and are subject to the terms of this policy.

Warranty coverage

This warranty covers:

  • Defects in materials supplied by the manufacturer.
  • Structural defects identified under normal residential use.
  • Workmanship defects attributable to the original manufacturer.

Warranty period

Unless otherwise stated on the product page, eligible furniture products are covered by a limited warranty of 6 months from the date of delivery.

Warranty exclusions

This warranty does not cover:

  • Normal wear and tear.
  • Scratches, dents, stains, fading, or cosmetic damage occurring after delivery.
  • Damage caused by misuse, accidents, improper assembly, improper maintenance, or neglect.
  • Commercial or business use unless specifically stated.
  • Damage caused by water, fire, pests, environmental conditions, or other external factors.
  • Damage resulting from modifications, repairs, or alterations performed by unauthorized persons.

Warranty claims

To submit a warranty claim, customers must provide:

  • Proof of purchase.
  • Order number.
  • Clear photos or videos showing the issue.

MV Styles will review the claim and may, at its discretion, arrange a repair, replacement, store credit, or another appropriate solution depending on the nature of the issue and the manufacturer's warranty terms.

Order cancellation policy

Before processing or dispatch

Orders may be cancelled before processing, packaging, or dispatch begins. Customers who wish to cancel an order should contact us immediately after placing the order. If the order has not yet been processed, any eligible payment made may be refunded according to our refund procedures.

Custom and special orders

Custom-made, made-to-order, or specially requested furniture items cannot be cancelled once procurement, production, or order fulfillment has commenced. Any deposit paid for custom or special-order furniture may be non-refundable once materials have been sourced or supplier commitments have been made.

After dispatch

Orders cannot be cancelled once they have been dispatched, shipped, or handed over to a delivery partner. If an issue exists with the delivered item, customers may submit a request under the Returns & Refund Policy where eligible.

Contact us

For return requests, warranty claims, exchanges, or order cancellations, please contact MV Styles Customer Support and provide your order details together with any supporting documentation.

MV Styles reserves the right to inspect all claims and determine eligibility under this policy.

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